Village Community Services

"Linking people with community"

3210 Smokey Point Dr., Suite 200

Arlington, WA 98223

Employment Opportunities

Job Title: Residential Support Staff

Reports to: Residential Program Manager                            Revised: 5/06

Summary: Residential Support Staff provide the essential support and training on self-help and awareness skills to the participants in Village Community Services’ residential programs. This is a non-exempt position, requiring membership in SEIU, Local 925.

Description of Essential Functions:   

• Develop, write, implement and record date on PCP support plans.
• Write and submit individual participant summaries on a monthly basis and for DDD every 6 months.
• Provide support and training as needed in daily living skills, meal preparation, leisure activities, shopping, medication, finances and personal budget, community and family interaction and support.
• Observe, document and report any changes in mental, physical or emotional behavior to the Program Manager.
• Maintain good communication with participants. This requires the ability to read body language, assess moods and possible trouble areas, and possess the skills to diffuse potentially unsafe situations.
• Safeguard confidentiality of participant records and information.
• Participate in PCP’s, staff meetings and trainings, conferences.
• Accompany participant’s and provide the support and training needed while shopping, at medical appointment and leisure activities.
• Write incident reports and submit to the Program Manager.
• Ensure the participant’s homes are clean and well maintained. When participants are unable or unwilling to clean, it then becomes the responsibility of the staff to ensure the task is done. The staff will assist or personally complete household/yard tasks to ensure good landlord relations.
• Ensure all health and hygiene needs are met.
• Work with each participant on their individual finances and monthly budgets.
• Teach home and community safety skills.
• Follow each participant’s s individual medication plan.
• Ensure all documentation is complete before leaving shift.
• Under direction of the Program Manager, ensure all bills are paid on time.
• Under the direction of the Program Manager, reconcile participant’s checkbooks with the bank statement.
• Ensure time card is filled in accurately and turned into the Program Manager on the scheduled due date.
• Staff will read on a yearly basis and abide by the agency’s policies and procedures and the WACS.
• Conduct fire drills on a monthly basis.
• Support Staff are expected to keep all licenses and certificates current.
• Deal with participant’s sexuality in a mature, objective and respectful manner.
• Support Staff are to use good verbal, reading and writing skills and be able to communicate effectively with the program team members, the community, families, and other agencies.
• Drive agency vehicles to transport participant to work, health care appointments, leisure, and personal needs.

Qualifications, Education, Experience:  Support Staff must have high school diploma or equivalent education, and at least 1 year of experience working with individuals with disabilities is desirable. Upon hire, Support Staff must have a current Washington State driver’s license with a good driving record. Support Staff must obtain the following certificates and/or licenses within the first 2 months of working in residential settings: Agency Orientation, First Aid, CPR, Bloodborne Pathogens Training, and Nurse Delegation Core Training. Support Staff must pass a background check and read, understand and agree to abide by Village Community Services’ Policies and Procedures. Support Staff must be capable of relating to individuals with disabilities in a respectful adult manner be able to use good judgment, and be a positive role model and representative of the agency.    

Physical Demands:

Work is primarily performed inside and frequently involves sitting, standing, walking and climbing stairs. It involves lifting furniture, groceries, etc up to 50 pounds, assisting participant transfers from wheelchair to toilet, bed or van. The position requires frequent hand and finger use to manipulate office utensils, supplies, pens, paper, operate office machines such as computers, printers, telephone, copier, shredder, able to read the computer monitor and paperwork. General cleaning and upkeep of participant’s homes and yards; this may include sweeping, dusting, mopping, cooking, laundry, weeding, raking leaves. Driving agency vehicles is a frequent requirement as well. This may include driving from the residential site to the main office, transporting participants, and attending trainings.